Customer Care

March 3rd, 2016 | #TAJDID-NEWS

In a highly competitive world, every organization is under increasing pressure to offer to its customers a better deal. Customer care is no longer about the ‘up-front’ niceties but total customer satisfaction. This workbook explores the meaning of customer care: why it is important, what it involves and how to care for your customers. By studying this workbook, you will be able to:

  • identify your internal and external customers;

 

 

  • explain the meaning and significance of customer care;
  • describe best practices for customer-contact situations;
  • identify your customers’ expectations;
  • Identify areas in which you are currently failing to meet customer
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