Customer Care

March 3rd, 2016 | #TAJDID-NEWS

In a highly competitive world, every organization is under increasing pressure to offer to its customers a better deal. Customer care is no longer about the ‘up-front’ niceties but total customer satisfaction. This workbook explores the meaning of customer care: why it is important, what it involves and how to care for your customers. By studying this workbook, you will be able to:

• identify your internal and external customers;

• explain the meaning and significance of customer care;
• describe best practices for customer-contact situations;
• identify your customers’ expectations;
• Identify areas in which you are currently failing to meet customer